The toilet ran constantly and was dirty.

Really nice staff but outdated rooms

The front desk staff and breakfast team were incredibly friendly. I was greeted with smiles, and even on a busy morning, help was always offered. The lobby had an inviting modern decor that created a nice first impression.

Unfortunately, the room itself felt pretty neglected. Old decorations, a broken heating unit, and inconsistent hot water made for a less comfortable stay. It felt like they were in the midst of renovations but hadn't completed the work in the rooms.

If you're dining out, check out the outdoor patio behind the indoor pool for a more relaxed atmosphere.

Staying here with my two boys was enjoyable. The front desk staff was genuinely friendly, and the breakfast offered plenty of tasty choices. We also appreciated the neat decor in the lobby, which gave the space a clean and modern feel.

My kids wished the parking area was in better shape.

The hotel room had a decent setup but definitely needed some updates, especially in the bathroom. The bed felt comfortable, which made for a good night's sleep. I appreciated the efficient check-in process. The dining area offered multiple tasty breakfast options, which was a nice start to the day. However, the décor felt rather outdated. Carpeting in the hallways showed signs of wear and looked like it hadn't been cleaned properly. The air conditioning struggled at times, making the room uncomfortably warm. Some fixtures, like the showerhead, didn’t work as expected. Even with these issues, the staff was generally responsive, stepping in to help when needed, especially during breakfast rushes when things got hectic. Housekeeping could use more consistency, as I had to request replenishments for toiletries. I definitely noticed a few cleanliness lapses around the common areas that could be easily improved to enhance guest experience.

Good place with great wi-fi, a fitness centre, 24-hour reception, and a cozy bar area. On my first stay, the staff kindly helped serve my elderly parents, which I still remember. I highly recommend it.

my stay was fantastic! we had a king room that was quiet and clean, allowing for a restful night. the breakfast featured freshly baked croissants and a variety of organic juices, truly exceeding my expectations from my previous visit in kalamazoo.

no extra plugs by the bed

the room had old carpets with stains on them , and the hygiene could’ve been better. but the staff was super friendly , and the breakfast buffet had lots of choices. the workout room was nice and clean too.

Comfortable beds made for a good night's sleep. Check-in was efficiently handled. Staff offered great pet accommodations. Carpets felt dirty throughout the hotel. Noisy environment with disruptions from hall traffic.

I had a great time with my friends! The hotel was close to local attractions like the Airway Family Fun Center and the AirZoo, which made it easy for us to explore. The staff was friendly and helpful, and we loved having a spacious setting for gatherings in the event space.

One downside was the minimal room cleaning during our stay. we did have to request toiletries a couple of times.

good value with an exceptionally friendly staff ready to meet your needs

The staff at Four Points were genuinely friendly, always willing to assist. Great wi-fi made my stay even more pleasant.

The room was decent but needed some updates, especially in the bathroom. It was clean, though, so that was a plus. The beds were comfy, and the overall vibe was nice and quiet. It had a good setup for our family.